Profitable Claims During a Pandemic, Qiscus Launches New Products and Features

The number of business owners who have started to shift their business online when the pandemic provides its own advantages for Qiscus, as a SaaS platform that focuses on Multichannel Chat Customer Support.

The company said that they experienced an increase of up to 3x in 2020 compared to 2019. The trend continues to grow in 2021, with business coverage of more than 20 industries. Most of these businesses open their sales channels on the platform online and interact with consumers through the application chat as an alternative to boost sales.

To DailySocial.id, Co-Founder & CEO of Qiscus Delta Purna Widyangga said, to date Qiscus has helped various businesses with 1000+ clients in more than 10 countries and throughout Indonesia. Qiscus has also presented timely conversations at scale with more than 50 million users and 1 billion messages across multiple business functions in more than 20 different industries.

"We are fortunate that Qiscus continues to grow well in the midst of the pandemic. Our main strategy is to help clients in industries affected by the pandemic. We are also focusing our growth on helping clients whose industries continue to grow such as the health, insurance, education and other industries."

This year, there are several plans that Qiscus still wants to implement, including providing Multichannel Chat, especially the WhatsApp Business API and Instagram DM. Creating the best ecosystem in Indonesia by cooperating with various partners and providing supporting features for Customer Experience services.

In addition, the company also has a target to hold Conversa regularly. Conversa is an annual Qiscus sharing event best practices for businesses and technologists. Through this event, Qiscus wants to introduce more Qiscus services and launch the latest Qiscus products and features. This event has been successfully carried out by Qiscus on September 28, 2021 to September 30, 2021.

"The current Qiscus profitable and there are no plans for a fundraiser in the near future. However, we also don't rule out fundraising if we feel everything is right," said Delta.

Currently, many companies in Indonesia have adopted Qiscus technology. Among them are Telkom Indonesia (Telekomunikasi), Kino (FMCG), Sompo (Insurance), Dompet Dhuafa (NGO), and Halodoc (Health). Established since 2013 with head office in Jakarta, Qiscus currently also has a research and technology development center in Yogyakarta.

In Indonesia alone there are multiple startups which also provide similar services, some of which are Qontak, Chatbiz, to Vutur.

Launch new feature sets and products

In accordance with the company's commitment to continuously improve products with the aim of being able to help clients, Qiscus strives to bring customer experience best for its customers. One of them is by launching several new features and products released at the peak of the 2021 Conversa.

With various new features in Qiscus Multichannel Chat such as integration with Instagram DM and presenting the Multichannel Contacts feature, businesses can further improve their customer experience.

Through Robolabs, businesses can simplify business processes in shaping chatbotitself very easily without coding (no code/low code) only with Excel. Meanwhile, through the Qiscus App Center, businesses can now easily find and monitor applications that can be integrated with Qiscus Multichannel Chat.

"There are three main things that we highlight in this product release, namely customer experience, automation, and collaboration. These three things are important points in the context of making the Qiscus Multichannel Chat platform a digital ecosystem that is in line with business needs in meeting consumer expectations," said Qiscus CTO Evan Purnama.