How to Use the Natural Language Processing (NLP) Feature in the Mekari Qontak Chatbot

The use of artificial intelligence (AI) in business has expanded and become more diverse as technology develops. One of the most prominent examples is the application of Natural Language Processing (NLP). NLP has become an important component in various business solutions, helping companies in various aspects, from customer communication to big data analysis.

NLP is a branch of artificial intelligence that concerns the ability of computers to understand, analyze, and respond to natural human language. With this technology, computers can process text in various forms, from conversations to written documents, and extract meaning and important information from the text. In the business world, NLP is used to increase efficiency and effectiveness in various areas, especially in communication with customers.

NLP allows companies to provide a more personalized and responsive interaction experience in communications with customers. By understanding the natural language used by customers, NLP systems can process customer requests, questions or complaints quickly. For example, chatbot those using NLP can respond to customer questions automatically.

As a partner that focuses on providing support to businesses to improve interactions with customers, Mekari Qontak realizes the importance of NLP in systems chatbots. Currently, Mekari Qontak has provided an NLP feature inside chatbot they.

This feature allows users to set specific keywords that will trigger specific responses from chatbot, so that chatbot can respond to users according to predefined scenarios. Using this feature can make it easier for users to interact with chatbot, allowing them to get answers or information quickly and directly. NLP features in chatbot AI Mekari Qontak can be activated at the time of creation muzzle conversation.

Tutorial using Natural Language Processing (NLP) in chatbot Mekari Qontak

• Open one of the Conversations Chatbots that already uses the NLP feature.
• Select the “Train Chatbot” option.

• Enter a synonym for the keyword that will be the trigger, then enter the desired response and click “Apply” to apply the settings.
• Back to page chatbot and press “Preview Conversation” to see the results of the responses that have been set.
• If you use predefined keywords, chatbot will respond according to the response you have set when training it previously.

Companies can utilize NLP technology to improve service quality and strengthen relationships with their customers by following the steps outlined above.

Thus, the use of NLP in chatbot is not just an additional feature, but a strategic step in meeting customer needs and achieving success in their business.