3 Types of AI Chatbots from Mekari Qontak to Increase Omnichannel Business Efficiency

Omnichannel CRM (Customer Relationship Management) has become a widely adopted paradigm for managing interactions with customers through various platforms. Omnichannel CRM is an integrated strategy for managing relationships and interactions with customers through various available communication platforms, including but not limited to telephone, Email, social media, text messages and more.

As a platform omnichannel A CRM that is committed to supporting businesses in managing interactions with customers efficiently, Mekari Qontak realizes how big the role and contribution of AI is chatbot in relationship management between customers and businesses. This is what then encouraged the birth of AI features chatbot in service omnichannel CRM. AI Chatbot Mekari Qontak is a virtual assistant that utilizes artificial intelligence to change the way customer interaction and service is managed omnichannel CRM.

There are three types of Mekari Qontak AI Chatbots that businesses can utilize in an effort to build relationships with customers. What are the three types? Check out the explanation below.

#1: Chatbot Basic, building communication with customers that is more practical and efficient

Basic chatbots allow users to set interaction patterns with customers according to their needs and provide various response options to meet their needs. This type comes with benefits instant customer service, available around the clock, interactive chat flow, and provides instant answers via the Chat Button.

Using Chatbot Basic is the optimal solution to increase efficiency in customer service without the need to add additional teams. By leveraging these tools, businesses can expand their service capacity in a more efficient manner, ensuring that customer needs are met quickly and seamlessly.

#2: NLP chatbots, providing intelligent responses and better understanding of customers

NLP chatbot is a new, more sophisticated innovation from Mekari Qontak. With NLP chatbots, users can improve service quality by utilizing more sophisticated artificial intelligence.

NLP chatbots have the ability to learn and adapt from business interactions with customers, so they can provide better responses to their questions. Benefit What the NLP Chatbot offers is almost the same as the Basic Chatbot, with the addition of interaction personalization features.

#3: AI chatbots, serving customers with excellence

Different from the previous two types, AI Chatbot is a type chatbot from the newest Mekari Qontak with features and benefits more complete. AI chatbots are the latest innovation in technology chatbot from Qontak powered by OpenAI.

With this platform, users can enter all important information regarding their business, and the AI ​​Chatbot will provide appropriate responses that can be adapted to the user's communication style. AI chatbots humanize interactions, preview before implementation, and integrate chatbot Qontak with basic flowchart functions in the same system.

By presenting various types of AI Chatbots that can be tailored to business needs, Mekari Qontak provides a comprehensive solution in improving the efficiency and quality of customer service in the environment. omnichannel.

From practical Basic Chatbots to sophisticated AI Chatbots, each type of chatbot provides significant added value in managing interactions with customers efficiently. In this way, businesses can strengthen relationships with customers, increase operational productivity, and gain competitive advantage in an increasingly complex and dynamic market.