Qiscus Records 1,7x Revenue Increase Throughout 2023

Communication platform provider startup ominchannelQiscus announced it had gained growth revenue 1,7x greater throughout 2023. This gain is supported by more than 2 billion customer conversations successfully handled --- overall these total conversations grew 123% yoy. It is claimed that this effectiveness makes a positive contribution to increasing client income by up to 90%.

The trust of thousands of B2B clients for service Qiscus proves that the strategy carried out by the company is able to adapt to the ever-moving trends in customer needs. Throughout 2023, the company will continue to focus on increasing revenue, product innovation and various other proactive steps, including optimizing the use of AI.

Regarding AI, Qiscus highlights this technology by presenting innovation hybrid-intelligence in Qiscus AI Assistant last year. Now AI is not only considered as a technological tool, but as an essential element that provides added value in the development of business solutions.

"We're in an era where responsiveness and personalization is key, AI provides the ability to process data quickly and provide more relevant recommendations to customers. "AI innovation is not just about technology, but how we leverage it to create unique and unforgettable customer experiences," said Qiscus Delta Co-Founder & CEO Purna Widyangga.

Qiscus provides a variety of services messaging businesses that include popular platforms such as WhatsApp, Instagram, Facebook, Email, Ticketing, and many more. By promoting AI and CX collaboration, Qiscus looks optimistically at 2024 to achieve their mission as a world-class technology company. Currently, Qiscus has touched more than 200 million end users and thousands of companies from 18 different industries.

Just announced funding

Entering Q4 2023, Qiscus announced earnings $2 million follow-on funding from Init-6. The main focus of this funding is to accelerate regional expansion in 2024. Since its founding in 2013, Qiscus has also received a number of external funding from Telkom (via Indigo), Rekanext, and Qverse.

This new funding was booked after Qiscus announced its success in achieving profit in 2019 ago, it was claimed to continue to grow until now. "By focusing on growth sustainable"We are committed to doubling our revenue by 2024 as the first step of this expansion," added Delta.

Apart from funding, Qiscus also released many new AI-based features last year, including Qiscus AI Assistant, Qiscus Customer Satisfaction Survey, Qiscus Shop, and Qiscus Customer Data Platform. With these various new services, Qiscus views the positive side landscape AI for business by 2024.

As reported by Euromonitor, emphasizing the role of AI in improving customer expectations (CX), namely data processing to produce more precise shopping recommendations, more specific marketing campaigns based on customer information, and much more.