Qiscus Intensively Expands Partnership and Releases New Products

Aims to provide services that can support businesses, platform providers multichannel chat This year Qiscus plans to add a number of partnerships with various technology platforms.

To DailySocial, Co-Founder & CEO of Qiscus Delta Purna Widyangga revealed, until now his party has served around 1000 clients including the BlueBird Group, Ruangguru, MayBank, Telkom Indonesia, Qlue, Halodoc, and others. Previously in 2019, Qiscus had also collaborated with Bukalapak bring features chat to millions of users.

The pandemic, which had a lot of impact on business, was also used as the right momentum to increase service penetration. Evidently, the many digital transformations carried out by business owners have succeeded in bringing Qiscus technology to be adopted in 18 countries with a total of more than 25 million users.

"Qiscus also has a significant contribution to businesses that have shifted their activities to online. One of them is by optimizing communication services for various businesses with their customers through our solutions," said Delta.

This year there are a number of targets to be achieved, including holding launch event which is also the first annual event "Qiscus: Conversa 1.0". Through this activity, it is expected to be able to introduce more Qiscus services and launch the latest products and features.

Qiscus was established in Singapore since 2013 with its head office in Jakarta, as well as a research and technology development center in Yogyakarta. Qiscus products provide a comprehensive solution for chat customer service by using multiple channels and Chat SDK to build powerful chat features scalable and reliable.

Launching WhatsApp Business API

Most recently, Qiscus launched the Instagram Messaging API integration service through its solution. The integration allows users to access Instagram Direct Message (DM) and various platforms messaging others via a single dashboard. This launch was announced by Qiscus as the first phase of Instagram Messaging API was released globally by Facebook.

Instagram's significant role in connecting business with consumers continuing to control the number of business accounts on its platform year after year. As of this year, Instagram says there are more than 200 million business accounts registered on its channel. In terms of individual user response, this Facebook subsidiary claims 90% of its users follow at least one business account through their Instagram.

"We want to provide the best WhatsApp Business API ecosystem in Indonesia by cooperating with various companies businesses and also provides service support features customer experience (CX) the best," said Delta.

Delta further said that managing consumer messages through an integrated dashboard will streamline work and shorten the time required by agents. customer service (CS) to respond to consumer messages. Later they no longer need to move from one page to another to access multiple applications messaging. From the consumer side, their messages are responded to faster will create a pleasant CX.

In the future Qicus also plans to launch a Contact Page on multichannel chat integrated with CRM. This method will make it easier group customers, so businesses can send different broadcast messages in each group.

"In the longer term, Qiscus also plans to launch a Chatbot Dashboard that can integrate various chatbot into Qiscus multichannel chat," concluded Delta.