Getting to know TapTalk.io, makes it easier for SMEs to manage messages from various applications

TapTalk.io starts fortunes in the industry SaaS di Indonesia by carrying out their two flagship products, namely PowerTalk as a Chat SDK and OneTalk as an OmniChannel Customer Engagement platform. They are specifically targeting businesses and SMEs that need a tool to improve the user experience, especially in terms of customer service.

TapTalk.io itself has been developed since 2017 by Ritchie Nathaniel, one of the developer who has been in the startup world for 10 years. He has also joined Traveloka, Weekend Inc, Moselo, and in the end decided to develop TapTalk.io.

To DailySocial TapTalk.io Founder & CEO Ritchie Nathaniel said that so far the OneTalk platform has been able to integrate several applications chat such as WhatsApp, Telegram, LINE, Facebook Messenger, and Twitter DM into a centralized dashboard.

Not only that, the dashboard OneTalk also has several features to manage agents customer service, complete with a rating feature for users who want to give an assessment of performance customer service who serve them.

"TapTalk.io is committed to building the platform omni-channel The best that connects to various social channels and features integration with cookies such as CRM, chatbotand internet automation; also developed a very powerful Inbox to help businesses in serving customer' said Ritchie.

Solution chat in Indonesia and TapTalk.io's ambitions

In Indonesia, social media is currently one of the backbones of sales channels for customers social commerce, including instant messaging applications or chat. Not only for service promotion media, instant messages are also becoming commonly used as a customer service channel.

The innovations are also increasingly diverse. There are those who combine instant messaging services with NLP and AI technology so that they are present chatbot. There are also those who build an integration platform that makes it easier to manage like TapTalk.io does with OneTalk. Several names that have made innovations related to instant messaging services include Kata.ai, Vutura, Botika, Qisqus, Halosis, Balesin, TokoTalk, and others.