Five Ways to Improve Startup Customer Service
Starting from giving appreciation to getting to know customers better
If you are currently planning to launch a startup with a concept customer-centric, it's good to apply the method appropriately. Many things affect the success of the service that you will present, if applied properly can build good relationships with your customers. Learn from an entrepreneur from the United States Chief "Taco" Officer at HeyTaco!, article The following explores five great ways to build good relationships with your customers.
More responsive
Today when technology has made everything easy, speed in terms of customer handling is crucial. Customers already understand and demand more from customer service to be able to help solve their problems quickly and successfully.
If you want your customers to stay loyal and come back to use an existing service or product, try to be quickly more responsive to your customer's needs. One way that can be applied is to directly send Email auto-responders after receiving a complaint email from a customer.
More transparent
Pass the information and changes to your customers, don't forget to accept all feedback who enter and try to be able to make changes according to requests from customers. Appearing more transparent to customers, can help your customers trust and ultimately love your startup product or service.
Do follow up
After you get a customer try to build a good relationship by doing engagement and more approach to your customers. Strive to provide information about the latest features and services to promotions and discounts offered by your startup services or products. By doing these few small things, they are powerful enough to make your customers remember and continue to use startup services.
Find out your customers
Currently, there are many companies to startups that provide surveys to customers via email to applications. This method turns out to be quite effective for seeing the interests, complaints and dreams of customers related to your startup services or products. For that position a CS Officer or CRM who is able to process and collect data about your customers.
Give an award
Customers are the key to the success of your business, for that as well as possible build a good relationship with your customers by giving appreciation and appreciation. Can be in the form of Gift card, points or just a simple greeting card, which can make your customers more special and feel at home using your startup services.