Alodokter Presents Electronic Medical Record Features to Improve Patient Services

Alodokter launched the Electronic Medical Record (EMR) feature or electronic medical record trace. EMR is a file that contains the recording and documentation of identity, as well as the course of the patient's illness, its role is so important for health workers to assess and determine care and treatment for patients.

For Alodokter, EMR is not only important in conventional health facilities, but also in telemedicine services, which are now growing rapidly in helping people to get easy access to medical consultations quickly, precisely and reliably.

In addition to supporting service efficiency and creating a health consulting experience online The fun thing is, EMR is also the company's answer in fulfilling the obligations to implement electronic medical records contained in the regulation of the Minister of Health Regulation (PMK) Number 24 of 2022 concerning Medical Records.

"Alodokter is the first telemedicine platform in Indonesia to have an EMR feature, because we see more and more Alodokter service users with various needs for health services, and we are always innovating to improve existing services with EMR for a better telemedicine consultation experience in Indonesia ," said Alodokter Co-founder and President Director Suci Arumsari in an official statement, Friday (24/3).

Suci continued, implementing EMR at Alodokter provides benefits, such as the ability to access patient medical records directly real-time and consistently, view laboratory test results, previous drug prescriptions, and other medical records quickly, so you can make better decisions and provide more precise and accurate care.

In the Alodokter application, the EMR system records and loads the patient's health history and medical traces made by the doctor, including recording chat history on the Alodokter platform, action history, drug purchases at the pharmacy for the reasons for the medical action taken. Not only does it reduce the risk of errors in recording patient data and helps with various management activities, the use of EMR also makes it easier for doctors and health facility staff to communicate with patients.

"The EMR feature on Alodokter has had a good impact on the reach of telemedicine services to further help the Indonesian people and provide choices for the best services for teleconsultation networks, with 85.000 doctors who have joined. In the future, the EMR feature on Alodokter will continue to develop to improve health in Indonesia," " concluded Suci.

Virtual Teleconsultation Assistant "Alni"

At the end of February, the company also just released AI-based virtual assistant "Alni" to help doctors provide analysis and diagnosis of patient complaints. Alni has the ability to understand the context of patient questions, making teleconsultations easier via the Alodokter application.

If you compare it, Alni is like ChatGPT, chatbot AI-based which is able to carry out conversations and provide answers to users' questions. Currently, Alni is only available specifically for teleconsultation services.

Alni uses Natural Language Processing (NLP) technology so that it can understand everyday language and distinguish tens of thousands of medical conditions. Alni is also supported by algorithms and giant data sets of conversation interactions between patients and doctors in the Alodokter ecosystem.

Not just dialogue, Alni has the cognitive skills to determine a patient's risk level from minor to urgent. This is the result of the programming aspect of Alni that focuses on selecting the right algorithm to achieve accurate results and is further verified by doctors. Alodokter ensures that every conversation on Alni that contains sensitive patient data is stored and analyzed safely.

Patients can interact with the healthcare system to get answers to their medical questions. Alni ensures that patients can make a diagnosis based on the symptoms provided through an interface that is compatible with human language, and supports patients in making an appointment with the doctor or clinic of their choice, all verified by the doctor.