Contactless Delivery a la PopBox More Relevant During a Pandemic

The logistics industry has been hit hard during the Covid-19 outbreak. However, because it is so important, the need for logistics has never been reduced. This is at least also reflected in the PopBox business.

PopBox Co-founder & COO Greta Bunawan said that their logistics solution had an advantage in dealing with this pandemic. According to Greta, it is part of the answer to safe delivery of goods because it minimizes the possibility of people touching during the process.

"This can be seen by the high increase in usage, especially in the apartment area and the increasing demand from customers building management to add a locker unit," Greta told DailySocial.

The increase in demand referred to by Greta reached an average of 55%. Meanwhile, the number of units they will add to meet demand is around 30 lockers. This figure is obtained by comparing demand before and after the Covid-19 outbreak.

Business development

In the last two years, PopBox did quite a lot to boost their business. Besides functioning as a locker for storage and pick-up, at that time PopBox had not released long ago PopStore features the result of their collaboration with Elevenia.

However, after two years, Greta explained that there are many new things in PopBox. First is the wide accessibility of lockers. Previously, lockers could only be accessed by partners who had usernames and passwords, now anyone can use their lockers via OTP verification to a mobile number.

"This aims to provide locker access not only for partners but for couriers motorbike taxi and all customers who want their packages to bedrop in the locker," added Greta.

Another feature is PopSafe. This is temporarydeposit for customers who want to temporarily leave their goods or to be taken by someone else. This feature is quite effective for vertical settlements such as apartments to simply leave keys or put other items for someone else to take.

Finally, PopBox now provides features people counter. This feature is a tool to count the number of people passing around the locker. The function of this feature is none other than measuring the effectiveness of advertisements installed in PopBox lockers.

Goals for this year

PopBox, which was founded in 2015, can be found in 250 locations in Greater Jakarta, Bandung, Surabaya, Yogyakarta, and Semarang. While in Malaysia their lockers can be accessed at 109 points in Kuala Lumpur.

Greta said that her party was determined to expand access to lockers in crowded places such as apartments and offices. He targets their lockers to penetrate 300 locations by the end of this year.

In addition, they are also in the process of integrating with new partners in terms of payment, delivery, and services E-commerce, as well as the development of a number of new features that they hope to release this year as well.

"We are also in the R&D process to develop new features in the locker for long-term rental use and several other new features," concluded Greta.