Guide to Overcoming Shipping Cost Differences for Sellers on Lazada

Including accurate information regarding the dimensions and weight of your product package in the Lazada Seller Center is very important. Information that does not match reality can result in various problems that can harm your business.

In this article, we'll explain what happens if package size and weight information is inaccurate, the causes of shipping differences, the costs you may face, and the steps to file a claim if necessary.

Causes of Shipping Cost Differences

Differences in shipping costs occur due to differences in dimensions and weight between data at the Seller Center and data measured by logistics service providers. This occurs when the information you provide is inaccurate.

You will see a bill with a description of the difference in postage costs/Wrong Weight Adjustment in the financial report if there is a difference in shipping costs. You can access financial reports in the Lazada Seller Center. This fee will be charged if the dimensions or weight of the package you specify are smaller than the dimensions or weight of the package measured by the logistics service provider.

What are the impacts of inaccurate package size and weight information?

Negative Reviews from Customers

If customers receive products with shipping costs that are much higher than expected due to inaccurate information, they may leave negative reviews that can damage your business's reputation.

Loss of Competitiveness

Your products may become less competitive if the dimensions or package weight listed in the system are larger than they actually are. Higher shipping costs may deter customers from choosing your products.

Rejection by Courier

The courier may refuse to send the package if the dimensions or weight of the package listed in the system do not correspond to reality.

Shipping Fee Difference

Lazada may charge you the difference in shipping costs if there is a difference between the information you entered in the Seller Center and the measurement results by the logistics service provider.

What can I do if the package dimensions and weight data are correct, but still receive a bill?

If you are sure that the dimensions and weight data for your package in the Seller Center are accurate, but you are still affected by the difference in shipping costs, you can submit a claim. Follow these steps:

• Enter the Seller Center.
• In Seller Center, select menu Help and select Help Center, then select Online Form.

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• Choose an option Master Form.

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• Fill in the claim form with the claim type Shipping Fees (Shipping Fees) and enter your phone number.

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• Download the template provided.

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• Open the template with Microsoft Excel and complete it with the correct Lazada SKU information, weight, length, width and height of the product.

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• Upload the completed file to the previous claim submission page and click Submit.
• The Lazada team will process your claim and provide results information via email.

By following this guide, you can better manage shipping differences on Lazada, ensure accurate shipping costs, and maintain your business reputation. Always make sure you enter accurate package dimension and weight information to avoid this problem in the future.