List of KOALA Features and Services that Make MSME Business Management Easier

KOALAs are designed to help manage MSME businesses more efficiently. There are two versions available, namely the mobile version in the form of an application and the desktop version. KOALA also has a premium desktop version, also known as KOALA+. Various package options can be selected according to business needs.

Before that, you need to get to know KOALA's features and services first so that it helps you choose the right package according to your needs. Here are some features and services from KOALA.

Product Management

Users can add product lists and manage product availability. When the stock runs out, users can activate the out-of-stock mode so that customers who wish to make transactions do not need to ask for stock availability first. In addition, users can also add product variants and classify them as desired.

Transaction Management

KOALA makes it easy for its users to manage and monitor all transaction processes starting from order recap, creation and sending of invoices from the customer service page, until the transaction is completed. KOALA can also be connected to the website so users don't have to bother moving from KOALA to the website to check. It is enough to monitor the transaction process through the KOALA dashboard online real-time.

All customer transaction history is stored automatically and systematically in KOALA, you can check it whenever needed. Apart from that, KOALA also provides various payment methods that customers can choose from. All money from customer transactions will go to wallet KOALA+ account and you can withdraw it easily anytime.

Promotion

Users can create discount vouchers for customers, so it is hoped that they can attract customers to make transactions. To create a voucher, follow these steps:

• Open the KOALA app and login to your account
• Click Promotion, then click Shop Vouchers

• Click Create Vouchers

• Complete the voucher details, then click Create Vouchers

Enter the voucher name, voucher code, voucher type, number of pieces in the voucher, minimum purchase, and voucher amount.

Restaurant Mode

If you run a business food and beverage, you can activate the restaurant mode. With this service, you can create digital menus to share with customers, receive online orders from customers, and manage transactions and manage product availability.

Digital menus can not only be used for services delivered only, but can also be used for services dine-in and takeaway. Similar to other online platforms, ordering through KOALA+ also allows customers to get transaction status updates when orders are made, served, and delivered. Updates will be sent automatically via WhatsApp.

Chatbots

KOALA+ provides a chatbot feature for WhatsApp and other social media that will help you respond and answer customer questions quickly.

chatbot available 24 hours a day and can be used to answer a variety of common questions that are commonly asked by customers. You can customize the chatbot according to business needs.

Broadcast Messages

Fitur Broadcast WhatsApp on KOALA+ will make it easier for you to spread messages to hundreds of subscribers at once with just one click. You can share any product-related information, such as discount/promotion info and new product info.

With this feature, you can check the performance of each message sent, starting from the number of messages read to the number of customer responses. That way, you can always evaluate which messages are effective for your customers.

Manage Customer Service

If you use multiple channels to sell, then the KOALA+ message integration feature will be very helpful. This feature allows you to manage all messages across various channels through the KOALA+ dashboard. You only need to set employee assignments on the KOALA+ dashboard for each channel according to the number of incoming messages.

Those are the features and services of KOALA that you can use to manage your business more efficiently. You can use the paid premium version of KOALA+ to optimize the use of KOALA's features or you can try a free trial for one month first. Good luck!