Grab Introduces "Grab Defense" for Partners to Prevent Fraud

Grab announces the latest technology to detect and prevent fraud for Grab partners in Grab Defense series. Grab's Head of User Trust, Wui Ngiap Foo explained, Grab's machine learning technology analyzes millions of data everyday in real time to detect fraud, both old and the current pattern. Grab Defense is developed as a place to share skills with partners.

"Fraud will always evolve, therefore, we create algorithm that is also capable to evolve and learn the pattern to be one step ahead of the con man. Fraud exists not only in ride-hailing industry. It is the main general issue among digital economy players We want to share some techniques with partners having the same difficulty. We have to work in team in order to solve this problem and make it into a better technology ecosystem, stronger and trusted in Southeast Asia," Wui Ngiap Foo added.

Grab representative claims to make a large investment for a better system with machine learning and artificial intelligence technology support to identify and prevent fraud in Grab's platform.

Grab Defense's three main features, such as Event Risk Management Suite, a feature that allows business players to value risk of an event or transaction through a series of APIs, to evaluate risks, supported by machine learning. This feature can be used in real time, set some fraud standards according to the business model and requirement, and diagnose suspicious acts.

Next, there's Entity Intelligence Services, a service using Grab's to identify a criminal entity, such as phone number, email, and others for requirements to predict risk potential for all users making interaction on the platform.

As an example, business players use this service to get the risk value from new users, if the number is low, they can choose to allow users to enter the app.

The last main feature in Grab Defense is Device & Network Intelligence Services, a service that can detect con man using data from user's devices. Another benefit is to help business players take care of themselves from fake accounts, as a result of lost devices, including cyber detection.

"Every business using online transactions will get benefit from Grab Defense. A unique technology we've built with infographic, can be an additional value to the previous anti-fraud system. We all have important roles in reducing fraud in Southeast Asia. The collaboration that involves parties which helps us to reach the target," explained Wui Ngiap Foo.

However, Grab Indonesia's President, Ridzki Kramadibrata said, there's a syndicate in Indonesia that benefits illegally through fake GPS apps. Grab Indonesia has issued an anti-fraud campaign called Grab Fight Opik!

"We're proud of what we've done and will do to reduce fraud on our platform. We're glad to deliver Grab Defense to our strategic partner to develop a healthy technology ecosystem in Indonesia," he said.

- Original article is in Indonesian, translated by Kristin Siagian