AlteaCare Introduces Teleconsultation Platform for Specialists

AlteaCare officially introduces teleconsultation platform application-based specialist. As an initial stage, they collaborated with Mitra Keluarga Hospital as the first health facility partner.

AlteaCare CEO Mikaela Oen said that his party is trying to provide integrated health services so that people can experience virtual hospital comprehensive services. Currently, almost all Mitra Keluarga Hospital doctors are practicing on the AlteaCare platform.

Currently, AlteaCare provides a number of health services, including teleconsultation, medical advisors, vaccination, purchase and delivery of prescription drugs, to lab & radiology. AlteaCare is now available for download for Android and iOS devices.

"The value proposition of AlteaCare from other platforms is to prioritize teleconsultation directly real-time with video call. We also have medical advisors and Patient Relations Officer (PRO) to provide a better experience before and after teleconsultation," said Mikaela in a virtual press conference.

As for, medical advisors help users choose the right specialist doctor. Meanwhile, PRO helps users complete the outpatient process after consulting a specialist. On vaccine services, AlteaCare provides from registration, screening methods, and scheduling. Medical records are stored in the hospital, but patients can get brief notes.

To strengthen the service ecosystem in an integrated manner going forward, his party targets to continue to add other health facility partners, ranging from hospitals, pharmacy, and insurance.

Meanwhile, COO AlteaCare William Suryawan added, his party wants to be a digital gateway for people who have not been reached by health services. "This means that the hospital has channel so that it helps them reach new patients during the pandemic. So, [presence Telemedicine] not to compete with other hospitals," he said.

Apart from Mitra Keluarga Hospital, AlteaCare is also a provider of teleconsultation-based services online in collaboration with the Ministry of Health. Deputy Minister of Health dr. Dante Saksono Harbuwono said that the use of technology and applications began to be widely developed in the health sector as a result of the Covid-19 pandemic.

"We really appreciate this step by integrating services with hospitals. We hope that more hospitals will join so that more people will also have access to health services," he said.

Healthtech in times of pandemic

Based on Startup Report 2020 released by DSResearch, platforms healthtech Indonesia plays a significant role during the Covid-19 pandemic. With the social restriction policy, the pandemic seems to 'force' the public to adopt teleconsultation services.

As a result, the teleconsulting platform has seen a multi-fold growth in transactions since last year. This gives a positive trend that teleconsulting services have great growth opportunities.

The government is also working with the platform healthtech to seek to encourage social distancing. Service innovations presented by actors healthtech can help the community to access health services without the need to leave the house.

Platform healthtech help the government to provide rapid testing and PCR. Some of the other services that can be accessed are chatbot to identify or perform early diagnosis and purchase and delivery of drugs online.