Overcoming the Problem of the Free Shipping Program Not Appearing on Shopee Live for Sellers

Shopee has become one marketplace most popular for selling online. One feature that is attractive to sellers is the Free Shipping Program, which allows sellers to offer free shipping to buyers.

However, sellers often face obstacles in using this program. For example, there is a problem with free shipping vouchers that don't appear when doing Shopee Live. Then, how to solve it? Check out the following article!

Free Shipping Program

Credit Picture by Zahara Fadia (YouTube Channel)

The Free Shipping Program on Shopee is an opportunity for sellers to offer free shipping to buyers. Shipping costs will be borne by Shopee in accordance with the applicable terms and conditions.

To join this program, sellers must activate shipping services with certain shipping partners, such as J&T Express and SPX Express. Apart from that, verification of the seller's identity card is also required via the registration form on Shopee. However, it is also important to ensure that the products in your store comply with the Prohibited and Restricted Items Policy.

Why don't free shipping vouchers appear during Shopee Live?

Often, sellers experience problems when Free Shipping vouchers don't appear when they do Shopee Live. Here are some reasons that might cause this:

Not yet registered in the Free Shipping Program

First of all, make sure you have registered in the Free Shipping program and comply with the applicable Terms and Conditions. These terms include the duration of the verification time required.

Did not pass verification

Credit Picture by Zahara Fadia (YouTube Channel)

Sellers who register in the Free Shipping program must pass verification. Make sure you have passed the verification stage and received registration confirmation via notification. Not all sellers are eligible for this program, so double check the terms and conditions carefully.

Contact Shopee Customer Service

If you experience problems or have further questions regarding the registration process for the Free Shipping program, don't hesitate to contact Shopee Customer Service. They can provide further help and guidance.

Important Notes Regarding Free Shipping Vouchers

If you experience rejection while enrolling in this program, don't worry. You still have the opportunity to try to register again after ensuring that you have fulfilled all applicable Terms & Conditions.

Some reasons for registration rejection include problems with an unclear ID photo, an ID card number that does not match the document you uploaded, or even an error in selecting a photo that does not match the example provided.

Credit Picture by Zahara Fadia (YouTube Channel)

The Free Shipping Program on Shopee is a beneficial feature for sellers and buyers. However, as with all features, sometimes problems arise. With a good understanding of the program terms and conditions and effective communication with Shopee Customer Service, you can overcome these obstacles and optimize the use of the Free Shipping Program to increase your sales on the Shopee platform.