Guide to Adding a Chat Agent to the Chat Dashboard on SIRCLO

In the era E-commerce which continues to grow, efficient communication between customers and platforms is the main key to increasing their satisfaction and loyalty. One of the crucial elements in the SIRCLO strategy is the feature of adding a chat agent team. This feature will support your business to be able to provide quick responses to every customer question.

If you have several agents tasked with replying to chats, you can easily add them to your chat dashboard SIRCLO Store.

The Importance of Chat Agents

In the era E-commerce fast-paced, the presence of a responsive chat agent team has a crucial role in improving the quality of customer service. Having multiple chat agents is useful for ensuring fast and efficient responses to customer questions and creating a positive shopping experience.

The diversity of the agent team allows for a more personalized service, with in-depth knowledge of various products. In addition, flexibility in handling high volumes is key in maintaining service quality during surges in demand.

This strategy is not only needed to maintain customer satisfaction but also as a smart step in facing the dynamics of the online business industry which continues to develop.

How to Add a Chat Agent to the Chat Dashboard at SIRCLO

• The first step is to log in to your SIRCLO account.
• After logging in, select the Agent Management menu on the main dashboard. Here, you will find options to manage and add chat agents.
• Click the Add Agent option.
• Fill in the information on the Add Agent Form

Enter the required information, such as name, email, and agent role. The agent's role is divided into two, namely Supervisor and Agent. Supervisors have full access rights to the chat dashboard and can see all agent activity. Meanwhile, agents only have access rights to chat with customers.

• Confirmation Email

After entering agent data, the newly added agent will receive a confirmation email. This email will contain information about the next steps, including resetting the password to log in to the chat dashboard page.

• Reset Password and Login to Dashboard

Agents can follow the instructions in the confirmation email to reset the password. Once successful, agents can log in to the chat dashboard page and start providing services to customers.

With these simple steps, you can easily manage your team of chat agents, increase efficiency, and provide excellent customer service. As it becomes easier to integrate new agents into the platform, you will be ready to compete in the face of increasing customer demands.