Guide to Activating the Shopping Cart Feature on WhatsApp Business

WhatsApp Business has become a very useful tool for small and medium businesses in establishing communication with customers. One of the newest features that makes it easier for customers to shop online is the "Shopping Cart Feature."

This feature allows your customers to browse your product catalog, add items to cart, and even place orders directly via WhatsApp. In this article, we will discuss more about the business basket feature and how you can enable it in your WhatsApp Business app.

What is the Shopping Cart Feature in WhatsApp Business?

The Shopping Cart feature on WhatsApp Business is a tool designed to make it easier for customers to order products directly from businesses via the WhatsApp platform. With this feature, customers can easily browse a business' product catalog and add the items they want to their shopping cart.

Once these items are added, customers can access their shopping cart at any time, change the quantity of items, ask questions about multiple items at once, and even place orders for multiple items at once.

Benefits of the Shopping Cart Feature on WhatsApp Business

The Shopping Cart feature in WhatsApp Business provides great benefits to online businesses and their customers. Customers can easily browse the product catalog, add items to cart, ask questions and place orders quickly.

For businesses, this feature increases efficiency in serving customers and allows them to better manage orders. Overall, the cart feature helps create a better shopping experience and increases customer satisfaction.

How to Activate the Cart Feature in WhatsApp Business?

Activating the Shopping Cart feature in WhatsApp Business can be done easily, depending on the device you use:

On Android Devices

• Open the WhatsApp Business application on your smartphone.
• Tap the three-dot icon at the top right of the screen.
• Then select More Options.
• Click the Business Features menu, then press the button on the Catalog menu.
• Finally, enable the feature by clicking the Show Add to Cart Button.

On iPhone Devices

• Open the WhatsApp Business application on your cellphone.
• To start enabling features, Tap Settings and select the Business Features option.
• Tap the Catalog option.
• Select the More menu via the three-dot icon, then click Settings.
• Finally, turn on the Show Add to Cart Button.

On Web/Desktop

• First, log in to your WhatsApp Business account via web or desktop.
• Click the More option via the arrow icon.
• Select the Catalog option at the top of the chat list.
• Click the More menu via the arrow icon.
• Tap the Settings option to continue.
• Finally, under Add to cart, click Turn on.

In the increasingly competitive world of online commerce, having a tool like the Shopping Cart Feature in WhatsApp Business can be a huge advantage. With this feature, businesses can run their operations more smoothly, while customers experience the comfort and convenience of shopping online.