Tips for Success Sejasa Prioritize Standardization of Product and Service Quality

If asked to name a startup concept that is quite “sold” in Indonesia, maybe online marketplace is one of them. not only goods, marketplace services have also begun to appear in Indonesia. One of them is Sejasa. Marketplace This service, which is part of RecomN Technologies Pte Ltd, was introduced to the Indonesian public last October. Even though they haven't been in Indonesia for a long time, Sejasa has already claimed that their service is a leader for the sector marketplace services in Indonesia.

Country Manager meritorious Indonesia's Anthony Eka Wijaya told Dailysocial that according to their internal data, Sejasa has handled 10.000 requests every month so far. Overall, Anthony also revealed that there are already thousands of customers who use Sejasa's services with a growth of 40% every month.

Di Sejasa itself is currently serving requests for the Greater Jakarta area, Bandung, Surabaya and Denpasar and has more than ninety categories on offer. Starting from AC repair services, home renovations, catering, and many others. With a variety of choices and technology that makes it easy for customers, Sejasa hopes that customers can help customers find customers with quality service providers.

“We connect customer who are in need of services (service air conditioning, home renovation, catering, event organizer, yoga trainers, and 90+ other categories) with appropriate service providers. Customer it is enough to fill out a short form to explain what they need and within 1-2 hours, up to 6 offers will come in from the service provider,” said Anthony.

With system review and verification that applies to the Sejasa system, service quality and review can be objective and be considered by other users. Meanwhile, for service providers, Sejasa provides a new way to get customers.

“There are two main problems in the service industry, non-transparent prices and the absence of clear quality standards. The Sejasa Platform is here as a solution to these two main problems, as evidenced by: customerretention rate we are quite tall,” explained Anthony.

Making service standardization the main thing

Competition in the segment marketplace services require that everyone in them has an advantage that distinguishes them from others. Likewise with Sejasa. When asked what was the distinguishing factor, Sejasa Anthony emphasized that the difference was in the standard of service quality. By setting the system review Sejasa strives to maintain the quality of all services offered at their services.

“We are very focused on service standardization through the system review. We are very strict with review and for service providers who averagerating-If it is below a certain number, we will immediately remove it from the Sejasa platform. To date, average rating of service providers who join us is 4.5 (scale 1 – 5). This shows that most of the customer very satisfied with the services of service providers who joined Sejasa.com,” explained Anthony.

Anthony further explains in terms of maintaining quality review there it also provides features verified reviews.

“In total, we have had thousands verified reviews pada topcategory us, which of course will make it easier customer in making a decision to choose a service provider,” added Anthony.

Currently, apart from maintaining the quality of existing services, Sejasa is also focusing on increasing the number of service categories and also reaching out to new cities.