Qiscus Releases Robolabs, Help Businesses Create Chatbots Without Coding

Qiscus, platform provider company multichannel chat for business, released Robolabs, namely chatbot builder add-on to make it easy for businesses to make chatbot alone without having to do coding and simply rely on Excel. chatbot will be automatically integrated with the account Qiscus Multichannel Chat.

In an official statement, the company released this solution because during this pandemic Many businesses have and will change their business processes in order to survive. According to data PwC, Covid-19 has accelerated development conversational AI, 52% of companies accelerated AI adoption plans due to the pandemic. With the urgency of digital transformation, many businesses are now turning to using chatbots.

Qiscus CTO Evan Purnama explained, the presence of chatbot not only beneficial for consumers, but also companies. In an era where service speed is more important, chatbot will help the company to be one step ahead. "This service is presented to make it easier for business people to make chatbotwhich will automatically be integrated with his Qiscus Multichannel Chat account. With the features found in Qiscus Robolabs, businesses can improve their business performance," he said, Wednesday (15/12).

Different from chatbot In general, Robolabs has a Bot Template feature that can make it easier for business people to manage chatbots with logic and analytics uploaded to Excel files and available in the Multichannel dashboard without having to do anything. coding and other programming. That is, without having to do coding and other programming, businesses can create a chatbot as easily as creating a spreadsheet in Excel.

In addition, businesses can train muzzle to respond to inappropriate conversational contexts. Through the Training Bot feature in Qiscus Robolabs, users can train bots by changing the context of inappropriate conversations into the correct context without any coding complicated. Using the Training Bot feature is very easy because the system will automatically train muzzle with the latest context. That way, businesses can provide the right automatic response through automatic message identification by chatbot.

Qiscus Robolabs also has a set of other features, such as Handover Agent, Integrate with External Webhook, and Analytics that can support business needs, especially in increasing effectiveness and efficiency. customer service (CS).

Development potential chatbot

Qiscus, Kata.ai, Botika, Bahasa.ai, are some of the developer startups chatbot for businesses in Indonesia. Implementation chatbot began to expand, not only placed as a customer service just. However, the challenges that have plagued the effectiveness of a chatbot is the understanding of language and solutions provided, so it needs to be equipped with a learning machine so that chat can continue to be trained.

Various changes and new expectations from customers at this time, make chatbot become one of the ways for businesses to simplify and speed up business processes that are now online. Besides being able to increase customer engagement process, chatbots can also save the company's operational costs. Not only that, it provides efficiency in the time and labor required by the company. This causes the number of potential leads to begenerate will be greater than just depending on manpower.

chatbot alone is for mobile devices to report the which enables businesses to answer many chat from customers automatically without human representation. With chatbot, the response given is not limited in time. chatbot can be used 24/7, so consumers don't have to wait for business operating hours to get a response. In addition, chatbots can also be used to personalize messages to customers.

Through chatbot, business can present customer experience better and more effective for consumers. With conversations that are real-time, consumers can freely ask questions so that consumers are satisfied by a fast and interactive response. Business will also get feedback positive from customers.