Problem Solving: Definition, Process, and Methods

Problem solving is one of the important skills needed in the world of work. Because, problem solving closely related to a person's ability to solve problems and find the best solution as a form of completion.

However, problem solving not only useful to apply in terms of work, but also can be used to solve a problem in everyday life. So, what is the process and what kind of method does it use?

Check out the full explanation in this article!

What is that Problem Solving?

Basically, problem solving is a way to find a solution to a problem. According to Oemar Hamalik, problem solving is a mental and intellectual process in finding problems.

This ability is related to various things, such as the ability to listen, analyze, research, creativity, communication, teamwork, to decision making. The goal is that a problem can be solved effectively based on accurate data and information.

Process Problem Solving

In the process, there are four basic stages problem solving, namely:

1. Identify the Problem

The first step in the process problem solving is to define a problem based on existing symptoms. The reason is, a problem is usually influenced by various factors.

These factors must be described first by way of identification so that the solution can be carried out properly.

2. Finding the Best Solution

Problem solving aims to find the best solution to a problem. To get this, it requires a deep understanding of the problem so that it can be resolved effectively.

3. Conduct an Evaluation

Evaluation is the final stage in the process problem solving. In this stage, the previously decided solutions can be implemented. However, it doesn't end there, because the solution must also be followed up in order to solve the problem as a whole.

Method Problem Solving

1. Brainstorming

Brainstorming is a method problem solving the most used by people. The reason is, this method is effective for solving problems through creative solutions.

The process is that everyone must convey ideas and opinions which can then be processed into one main solution.

2. 6 Thinking Hats

In this method, everyone will try to provide a solution to a problem from various perspectives. The trick is to group existing ideas into pro-cons lists. That way, you can see which ideas have the most advantages.

3. The 5 Whys

This method is done by highlighting the problem to be solved. Then, find out the answer about "why" the problem can happen five times until you get an objective answer about your question.

4. Lightning Decision Jam

This method allows you to write down everything from challenges to worries to mistakes in a small note. With this, you can choose which problem you want to solve first by looking at it from a new perspective. That way, problem solving can be done regularly.

5. Failure Mode and Effect Analysis

Lastly, this method is used to analyze each element of the business strategy and the bad possibilities that will occur. That way, you can find solutions to your problems as well as preventive steps to prevent them more easily.

Well, that's the explanation about problem solving. From the explanation above, it can be seen that problem solving is a problem-solving ability that is carried out with a fairly long process.