Features of Opaper, Online FnB Business Application for MSMEs

Your FnB business person needs to be familiar with the Opaper app. The features available in Opaper can help for automatic and integrated recording of ordering and sales data which is commonly used MSMEs especially in the field of Food & Beverage to a digital system that is more instantaneous, accurate and easy to use.

Before using the Opaper application, here are the features you need to know about the Opaper application.

Management Orders

In this feature, users can maximize FnB or Food & Beverage business order management by tracking incoming order processes, fulfilling orders, until the order process reaches the buyer. 

Thus, business people can take further actions to fulfill these orders in a systematic manner. Order management can receive and record every incoming data in real-time.

The existence of order management will minimize errors in the order fulfillment process because the management is systematic and automated.

There are various kinds of features presented, namely opening website store courses QR code menu, food delivery, Kiosk, payment and food court.

Online Store Website: Open website shop for free online easily, just enter the name and address of the business. The store layout is easy and equipped with features for accepting dine-in, pick-up or delivery orders that are integrated with the payment system. Customers can also access from website store that you have created, without having to download the app.

QRCodeMenu: Can speed up the queue process without the buyer having to wait a longer time. QR optimization with the system being able to view menus in real-time for menus that are still available or currently available Out of stock. You can install the store's QR Code via Instagram, TikTok, Facebook, or other social media.

Food delivery: Integrated with motorcycle taxis online or other delivery services. System delivered without paying 20-30% commission, so you can sell menus delivered same as outlet price. Delivery can be made throughout Indonesia, especially for food frozen food.

Kiosk: System self-order, customers do not need to queue at the cashier. Staff can immediately focus on making the ordered menu. This minimizes the record of wrong orders because customers can place their own orders, choose, and pay immediately.

Pembayaran: There are various payment methods available, namely transfer, e-wallets, virtual accounts, QRIS, debit/credit cards. The Opaper application is integrated with Xendit, as an OJK registered payment.

Food Court: Make the system more automated and integrated in one digital POS. This feature is used for order management to be neater and more efficient. Facilitate the distribution of commissions between tenants and managers because sales recaps have been recorded by the system. 

Operations & Back Office

An important part of running a business to help run operational processes, such as data management, finance, personnel and others. Own back office have the ability to contribute and provide services consistently in assisting activities frontline. 

This feature provides control cost menu, employee shifts, and all FnB business operational activities. Various kinds of features in Operations & Back Office, namely digital POS, financial reports, inventory management, data analysis, multi-outlet management, team & shift management.

Digital POS: Point of Sales contained in Opaper can be operated without service fees. Using digital POS can save business capital because it only takes one application. With one super application, you can receive orders, manage employees, and financial reports.

Financial Statements: Reported by real time, so no need to do anymore sync from the POS machine. Business managers and managers along with field staff can access and monitor financial reports. Reports per shift to find out which shifts are the busiest and you can maximize operations on that shift.

Inventory Management: View turnover and set costs in one application. Can calculate profits and business margins easily, can monitor the amount of stock. You can also control food and beverage costs from basic ingredients and recipe settings.

Data analysis: This feature is to find out what products or menus are not really liked by buyers, so that product development or replacement can be carried out. Analyze outlet peak days and hours to manage staff numbers. Complete CRM needs to strengthen relationships with customers.

Multi-Outlet Management: Can view reports for all outlets in one application. This feature can determine the most profitable POS system for the long term.

Team & Shift Management: Setting shifts becomes easier. This is to maximize the number of employees at busy hour in your business.

Customer Relations

Customer relations are used for marketing systems that are used to gain customer loyalty so that these consumers come again to buy products repeatedly.

This strategy is also known as the method Customer Relationship Management (CRMs). This method explains the strategies that need to be carried out to gain customer loyalty by improving the quality of the relationship between the business and the customer.

The relationship between the business and the customer is very influential in increasing customer trust. Companies that are able to maintain good relationships with customers will certainly find it easier to increase customer retention value.

Loyal customers can automatically make the business you run grow and grow revenue also increased.  In this feature, you can increase customer loyalty with loyalty & points features, customer data, discounts & promotions, reservations.

Loyalty & Points: Collect as many coins as possible and customers get loyalty promos. You can also find out the customer's favorite menu and provide the promo with the help of the Opaper application.

Customer data: Get info on favorite products and purchase history of each customer. With this you can retarget to give the right discounts and promos to make them buy again.

Discounts & Promotions: You can have higher margins without paying the 30% commission to make shipping costs more attractive for your buyers. You can optimize by using vouchers flash sale.

Reservation: Customers can easily make reservations using the Opaper application.

Those are the various features provided by Opaper for MSMEs specifically in the field of FnB. Are you interested?