Moselo Launches iOS Application, Makes It Easy for Service Accommodation Service Providers

Moselo is an app shaped chat commerce which can connect service providers (or called Experts) with their customers. After announcing its presence some time ago in beta, the Weekend Inc application is finally published for iOS platform. To find out the latest news about Moselo, DailySocial chat with Weekend Inc Co-Founder & CEO Richard Fang.

"For the current iOS version of Moselo, users can order services offered by Expert. The method is quite easy, just by selecting Expert from the Discover page, see their portfolio, if interested, you can directly chat with Experts. Service offers and prices from Experts can be automatically seen if you use the Action Button feature while you are chatting. From there users can order services as well as buying products from E-commerce, said Richard.

When consumers have deal with what is offered by the Expert, he can continue the payment to the Expert's account through the information contained in the column chat (Order Card feature), so that the order can be confirmed by both parties.

"In the near future we will integrate payment gateway so that the payment process can use other methods such as Credit Cards and Virtual Accounts. Of course, this makes it easier for Experts and increases user confidence when they want to make transactions," continued Richard.

Scheduled app Moselo Android version will be launched at the end of this August. Weekend Inc is currently in the process of testing and completing the application.

Targeting a 30-50% increase in the number of users per month

From Richard's description, after the application was released, Moselo's next focus was to add as many Experts as possible in various fields, carrying out activities offline events and at the same time will do digital marketing to increase users who need the services of an Expert who has joined Moselo.

“When it comes to our target, we are trying to grow the number of users by 30-50% every month. Then measure certain metrics like number chat between User and Expert, as well as the number of Orders. Because Moselo is a new concept, we will focus on validating this concept in the community,” said Richard.

Previously, it was reported that the business process that Moselo wanted to bring basically adjusted people's habits when ordering services (for example make-up artist, designer and others). Generally, when choosing a service, people will definitely ask about the details of the offer, some even need to get acquainted first to feel more confident. And chatting is currently rated as the most suitable medium.

From the service provider side, automation –as in Auto Reply or Pre-Defined Action features—in the application is expected to provide efficiency in the service process to customers. They only need to answer when there are specific questions from potential customers. That way the Expert has more time to run his business and be creative.