1. Startups

Weekend Inc. Will Launch Moselo, Chat-Commerce Application for Services

In addition to processing transactions directly on the chat page, it is also equipped with an automatic answer feature

Recently Weekend Inc. announced its newest innovation. Named Moselo, the app shaped chat-commerce This will connect service providers with consumers. Currently Moselo is still in the development and testing stage, it is planned to be launched in a version beta early July 2017. However, through the official website Moselo has begun to gather service providers who are interested in being part of its services.

There are at least six types of professional services that will be offered through Moselo, namely beauty services, photography, videography, interior design, design fashion and entertainment services.

Simplify the process of ordering services on one platform

Co-Founder & CEO of Weekend Inc. Richard Fang said that the business process that Moselo wanted to bring was basically adjusting people's habits when they wanted to order services. Including platform selection chatting as a medium. In general, when choosing services, people will definitely ask for the details of the offer, some even need to get acquainted first to feel more comfortable.

"We saw and experienced it ourselves problem that exists when we want to use someone's services (eg make-up artist, dress designers, etc.), starting from looking for a service provider that we like on Instagram/Facebook and then continuing chatting on WhatsApp / LINE, to the DP payment process or full payment which is still manual. This is all very draining both from the candidate's side customer and service providers. That's why we present the Moselo solution, so we can do all of the above processes in just one app," said Richard.

Variants of features available on the Moselo application

There are four main features that have been embedded in the Moselo application. First portofolio, this feature is designed to show a portfolio of services offered by providers (called Experts). Both exist AutoReply, this feature will ease the burden on the Expert in answering questions that are often asked by potential customers. Common questions (FAQ) can be defined in the system so that they can be answered automatically.

Moselo app view

Then the third feature Pre-Defined Actions, a functionality that can be used to set buttons on keyboard customizable to the typical service or frequently received questions Expert. And the last one is In-Chat Order & Payment, which is a feature that allows consumers to easily place orders directly in the room chat. The order process is executed automatically by the system, without having to be manually managed by the Expert.

The automation in the application is expected to provide efficiency to the Expert. They only need to answer when there are specific questions from potential customers. That way the Expert has more time to run his business and be creative.

"At this stage we will focus on the service sector first. We want to validate the habits of people who use various apps to search, ask questions and make transactions into one app. We think this is an important basis for Moselo to be able to stairs in the future," explained Richard plan ahead of Moselo.

For operations, there will be fee (nominal has not been stated) charged to the service provider when there is a transaction through Moselo, to finance the process payment gateway.

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