Know How Netmonk Accelerates Customer Experience Management Through Network Monitoring

As one of the basic aspects of product and service development, customer experience is not something that should be ruled out. This is crucial, when in the digital era, customer experience is an important point to present excellent products and services to customers.

There are many determining factors to support optimal customer experience management. As reported by various sources, customer experience must be built personally with meaning; customer experience is deliberately developed to make it easier for users to decide something, less-friction, and also data-driven or in other words, customer experience is really built according to customer needs.

The implementation of customer experience also varies. Generally for digital products, the implementation that is usually applied is product improvement in terms of the interface (UI/UX). In fact, customer experience is not only about UI/UX, but there is a side that is often invisible, namely things related to network monitoring.

There are 3 (three) things in network monitoring that must be considered, namely; stability, response time, and availability. For those of you who are not very familiar with network management, you will certainly need the services of this young Indonesian startup.

NetMonk, is a local startup that is able to accelerate the technology industry's need for good customer experience management through the first network monitoring solution provider from Indonesia, which is claimed to be able to simplify the complexity of network problems.

Netmonk has 3 (three) service modules which are divided into; Network Monitoring, Web/API Monitoring, and Server Monitoring, all of which can be accessed and monitored in one dashboard feature access carried by “Netmonk Prime”.

Broadly speaking, Netmonk's position is between the business and product needs of the client. The presence of Netmonk ensures that clients maintain a good customer experience by assisting monitoring on the network, web/api, and server sides as well as maintaining stability, response time, and availability of a digital product.

The website states that the service is represented by a product called Netmonk Prime, a product that makes it easier for companies to perform Network Monitoring, Web/API Monitoring, and Server Monitoring in one application. Netmonk claims, in terms of Network Monitoring, Netmonk Prime is "in charge" of acquiring data from network devices, and displaying it on an analytical dashboard that is easily understood by IT and engineering teams to easily perform predictive and preventive maintenance.

In contrast to Web/API Monitoring, the Netmonk Prime service functions to ensure that the company's website/web application and HTTP API can be available and accessed by users without the slightest problem. This access can be said to be like an entry gate, if it cannot be accessed, business performance will be hampered.

What about the Server Monitoring service? Basically, digital-based businesses need a reliable server infrastructure that is able to cope with traffic spikes. Netmonk Prime is also present to monitor this so that IT infrastructure will be better and support the business to run optimally. Specifically, Netmonk Prime monitors Linux-based servers that can detect the visibility and performance of servers both physically and virtually.

The Netmonk Prime module itself can be customized according to client requirements. For this reason, the solutions presented are also available in two types, namely; Netmonk Prime services that can be directly used, and also Netmonk Prime which can be fully customized by adding custom built on the dashboard. Interested in recognize the Netmonk service Furthermore? We recommend you to join the program free trial for 14 days Netmonk Prime that can be accessed on this page.

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