Kata.ai Offers Customer Service Solutions Take Advantage of WhatsApp Business API

Kata.ai, which has been known as a startup that focuses on developing Artificial Intelligence (AI) and Natural Language Processing (NLP) solutions, has again announced its newest solution, a customer service solution via WhatsApp. This solution is offered for companies who want to simplify the customer service process.

Kata.ai's latest solution will leverage their expertise in the chatbot, AI, and natural language processing combined with the WhatsApp Business API.

There are three types of WhatsApp based customer service developed. The first is service Customer Support 24/7 which allows customers to submit complaints or questions regarding the company's services and products through a single WhatsApp account number. Conversations can later be served by chatbot or agents customer service.

The second service developed is notification. This service allows companies to send notifications regarding order status, order confirmations to include authentic codes to each of their customers.

The last service provided is after-sales service. A service that allows companies to monitor their customer satisfaction while building better relationships with existing customers.

"We have integrated with the WhatsApp Business API to offer a solution for companies that want to interact directly with consumers through the WhatsApp application. Currently, very few companies have access to the WhatsApp Business API service in Indonesia, even though data shows WhatsApp is an application. the message that is chosen by the most Indonesian people. With the integration into the WhatsApp Business API, now all companies in Indonesia can have a WhatsApp Business account and answer consumer needs faster and more effectively, "said the CEO kata.ai Irzan Radit.

All solutions offered by Kata.ai will be equipped with AI and NLP so that the chatbot can provide automatic answers according to format previously determined. The AI ​​system will also be able to detect consumer answers and provide responses that match certain keywords. All of these solutions will offer time flexibility, because the system will run 24/7 without being limited to certain operating hours.

Irzan added that he hopes that by presenting this new solution, Kata.ai can help more companies to increase customer satisfaction with more effective interactions and relationships.

"On the one hand, customers will find it easier to get answers and assistance from the company. They don't have to bother logging in website, just need to open the WhatsApp application on your phone and type in your complaint or question. On the other hand, companies can also communicate with consumers directly. Whenever needed. The risk of customer disappointment due to long responses can be significantly reduced," concluded Irzan.