Communicate Effectively with Customers Through WhatsApp Business Linking on Various Devices

MSMEs are often faced with complex challenges in managing the increasing growth of communication with customers. Facing the key question: "How can MSMEs respond to the large number of customer messages quickly and efficiently via WhatsApp Business?" This challenge can leave business owners feeling overwhelmed by the number of incoming messages from customers.

Fortunately, WhatsApp Business provides solutions that enable better communication management through linking features to more than one device. That way, all employees involved can easily reply to customer messages via the same WhatsApp contact.

In this article, we will explain about Linked Devices in WhatsApp Business Application and the steps to Link Devices with QR Codes, especially on Android devices.

Linked Devices in WhatsApp Business App

WhatsApp Business allows users to link up to four devices at a time to their business account. This allows more employees to manage communications with customers and reply to customer messages more quickly, especially during promotional periods.

Linked devices do not need to always be connected to the main phone, you only need to log in every 14 days to ensure smooth connectivity.

How to Link Devices with QR Codes on WhatsApp Business (Android)

Here is a step-by-step guide to connecting WhatsApp Business to additional devices using a QR code:

• Start by opening the WhatsApp Business app on your main phone.
• Tap the icon with three dots (usually located in the upper right corner of the screen).
• Select the Linked Device option from the menu that appears, then click Link Device.
• Point your main phone camera at the screen of the device you want to link.
• Scan the QR code displayed on the enhancement's screen.

How to Link a Companion Phone (Android)

If you want to link an additional Android device as a companion device, here are the steps:

• Install the WhatsApp Business application on the Android phone that will be used as a companion device.
• Open the WhatsApp Business application that is installed on the companion phone.
• Click Agree and Continue.
• Tap the three-dot icon, select the Link as Companion Device option.
• A QR code will appear that you need to scan using your primary phone.
• Then, link the Device with the primary phone. Open the WhatsApp Business application on your main phone. If your primary phone is Android, please tap the triple dot icon, select Linked Devices and click Link Device. If your primary phone is an iPhone, please open WhatsApp Settings, select the Linked Devices option, and click Link Device.
• Perform identity verification by unlocking your primary phone. If you have enabled the biometric authentication feature on your primary phone, please follow the instructions as displayed on the screen. If you don't enable the feature, you will be asked to enter a PIN to unlock the phone.
• Scan the QR code that appears on your Android companion phone using your primary phone.

By following this guide, you can easily connect additional devices to your WhatsApp Business account via QR code. This will allow your team to be more efficient and effective in communicating with customers from a variety of devices. Good luck!