Help Build Customer Satisfaction, Qontak Integrates Friendly Chatbot in Messenger API

With the development of technology, everything is required to be fast-paced. This also applies in a business environment, speed is needed both in terms of marketing, transactions, and in terms of customer service. According to research from PwC, 73% of consumers said customer experience is an essential factor in making purchasing decisions.

Currently, business people use various social media as channels customer service. This ease of access causes the volume of messages from incoming customers to increase, thus making business people overwhelmed in serving customers. This situation can continue to evolve and lead to poor judgment for business people due to the limited time available.

Problems related to customer service and speed of customer service can be overcome by using chatbot. Technology chatbot is a virtual robot with artificial intelligence (Artificial Intelligent) capable of imitating human conversations in the form of text or voice via instant messaging applications, website, or application mobile devices.

Use chatbot enable a business to increase productivity customer service by responding to customer inquiries more optimally. Some of the benefits derived from using chatbot for business, namely there is no time limit in serving customers, no need to bother answering repeated questions from customers, and being able to serve customers both during peak hours and free hours.

Interaction is more natural and friendly, Qontak integrates NLP (Natural Language Processing)

Qontak is an Omnichannel CRM company that provides services chatbot by method contextual so it's possible chatbot to continue to develop in response to various forms of questions. The Qontak chatbot is also equipped with NLP (Natural Language Processing) so that the language used is more natural.

Qontak Chatbot menggunakan Frequently Asked Question Bots (FAQ) to respond to all customer inquiries and requests automatically, set up specific keywords and customizable business flows (customizable) without limits to manage leads and customers. Use chatbot this can not only be used by large companies, but can also be used by E-commerce, educational institutions, to SMEs though. More than 1000 businesses including Ajinomoto, Mayapada Hospital, Fabelio, iPot Sekuritas, Alodokter, and Bandung Institute of Technology (ITB) have used the Qontak chatbot.

In addition, in support of business go digital, Contact also apply the system omnichannel supported by various additional features to facilitate management customer service and sales. Omnichannel is a cross business model channel that prioritizes customer experience using a variety of online channel and offline at a time.

Business people who use various social media such as WhatsApp Business, Instagram DMs, and others can integrate their social media into one application such as Qontak in order to save a lot of money and time and improve customer service, something that is needed especially during a pandemic.

Other features provided by Qontak are WhatsApp API and Instagram API which can automate chat and speed up customer service in stores online so sales can increase. Qontak also completes each channel good communication in conversation call center, or social media by utilizing channels such as WhatsApp, Facebook Messenger, Instagram, Line, Phone, Email, and others in one platform integrated.

This Qontak business automation service can be directly experienced by business people for free during the period testing.

***

Disclosure: This article is supported by Qontak