JD.ID Officially Closes at the End of March

JD.ID announced that it will officially close all of its services as of March 31, 2023. According to company site the company will keep orders open until February 15, 2023.

"With a heavy heart, we inform you that JD.ID will stop accepting your orders starting February 15, 2023. JD.ID and all of its services will be discontinued on March 31, 2023. For transactions completed before the service termination date the company will fulfill orders as usual, after-sales service, and support will continue to be available,” the company wrote.

According to DailySocial.id's monitoring, the JD.ID site was filled with warehouse clearance efforts, selling all remaining stock at low prices.

The company details a number of other pieces of information for consumers and business partners, including:

1. February 15 2023, the deadline for ordering on the JD.ID application
2. February 28, 2023, last order was processed.
3. March 15, 2023, after-sales service for users is closed.
4. March 22, 2023, the last after-sales service was processed.
5. On March 31, 2023, the JD.ID application will be removed from the Google Play Store and App Store. Users can no longer enter the JD.ID application and all application services are terminated.

Previous, JD.ID's logistics business unit, JDL Express Indonesia, has officially closed as of January 22, 2023.

There is no information or confirmation regarding offline JD.ID outlets, which are at least 9 in various malls.

This official information also confirms the previous news that was announced DailySocial.id. Intense business competition with other e-commerce players is one of the reasons behind the departure of JD.com.

Apart from the closure of JD.ID, JD.com's global operations as well closed JD Central Thailand as of March 3, 2023.

JD.ID in Indonesia

Officially launched in Indonesia in 2016, PT Jingdong Indonesia Pertama (JD.ID, a joint venture between JD.com and Provident Capital) implemented a number of steps to target users in Indonesia, including the presence of a warehouse, pop up store, to store outlets offline for gadgets and electronic products.

As of 2020, JD.ID has a company valuation of over $1 billion and holds unicorn status. Previously, in 2019, apart from officially announcing the acquisition of the first phase of Series F funding, Gojek also announced the continuation of the strategic partnership with JD.com in Indonesia. It was stated that the realization of this cooperation was in the form of a joint venture on JD.id and J-Express (JX).

Nonetheless, as an e-commerce company, JD.ID is not a dominant player in Indonesia. Quoting from iPrice data, JD.id's highest position was in the top six in the fourth quarter of 2018. At that time, the number of site visits per month exceeded nearly 17 million times. Then it continued to decline until as of the second quarter of 2022, his visits dropped 2,3 million times, placing him in 10th place.

Meanwhile, based on SimilarWeb data, visits to the JD.ID site have fallen to 1,6 million times as of December 2022. Finally, the JD.ID service is in 15th place from the most visited e-commerce sites in Indonesia.