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IBM and KORIKA Discuss the Application of Gen-AI in the Indonesian Financial Sector

A number of Gen-AI applications include fraud detection, customer service, and loan processing

Integration artificial intelligence (AI) in the financial sector in Indonesia has great potential to improve data-based decision making, efficiency, security and customer experience.

A recent study by Advisia Group and KORIKA representing IBM shows that the financial sector is starting to prioritize the use of AI in various functions, including customer experience, fraud detection and loan processing using chatbots, dashboards, and more customer-friendly electronic applications.

KORIKA President Hammam Riza, stated that generative AI has the potential to unlock around USD 243,5 billion of productivity capacity in Indonesia, equivalent to almost a fifth of Indonesia's GDP by 2022.

Meanwhile, IBM Indonesia President Director Roy Kosasih added that generative AI will have a positive impact on the business, from decision making to customer experience and revenue growth. However, the primary focus remains on human resource expertise for optimal use of AI.

IBM is committed to empowering Indonesian financial institutions through the AI ​​Watsonx platform it provides toolkit technology to increase the impact of AI and leverage trusted data. Watsonx has an open architecture, targeted solutions, commitment to transparency, and the ability to empower AI users.

With Watsonx, customer service agents can provide faster, more personalized and intelligent service. This AI also allows employees to quickly process audits, loans, and credit applications, as well as detect unusual activity to prevent fraud without hampering the customer experience.

Watsonx enables companies to build, scale, and orchestrate AI solutions tailored to their business goals, accelerating responsible AI workflows. By prioritizing partnerships between humans and AI, financial institutions in Indonesia can unlock the best potential of AI, improve customer experience, strengthen security, and drive business growth in this dynamic era.

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Disclosure: This article was produced with AI technology and supervision of the content writer
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