Connecting Indonesian People with Public Services, GrabExpress Appointed as Logistics Partner of the Government of Indonesia
DailySocial Newswire - 31 May 2021
As the leading superapp in Southeast Asia, Grab, through the delivery service last mile GrabExpress, has become a crucial support system for the Indonesian government by providing services for civil administration needs in various locations in the country. GrabExpress enables government productivity to run smoothly by sending important documents for national identification and civil administration purposes, to help maintain this fundamental public service even during a pandemic when Indonesian people's mobility is still limited. Collaboration with the government for this service can support the administration process for the community and enable them to avoid queuing at government offices.
“We understand that the Indonesian people must continue to meet the needs for civil registration and other administrative needs regardless of the current situation. But many of them are afraid to leave their homes and put their health at risk. Therefore, as a superapp, we are very pleased to be working with government agencies across the country to facilitate the efficiency of public services in Indonesia during these difficult times. GrabExpress will continue to provide safe, easy and reliable delivery services for the people of Indonesia. This collaboration also provides new revenue opportunities for delivery partners GrabExpress us, so they can continue to get the positive impact from our technology," said Tyas Widyastuti, Director of 2-Wheels & Logistics, Grab Indonesia.
GrabExpress has become the partner of choice for several government institutions to maintain and accelerate their public services. When they create innovations to keep their operations running for the community, delivery services Grab here to provide the solutions they need. In the last year, GrabExpress has partnered with various government agencies, such as The Population and Civil Registration Service (Disdukcapil) for the city of South Tangerang, the East Java Regional Police (Polda), the Traffic Police Unit (Satlantas) for the city of Medan, and the Bengkulu Resort Police (Polres).
The South Tangerang City Population and Civil Registration Service (Disdukcapil) appointed GrabExpress to jointly launch a digital innovation called the Population Administration Delivery System (SIANDUK). GrabExpress supports the civil administration process for the residents of South Tangerang using free document delivery drive Thru. Delivery partner GrabExpress can send documents directly to the Dukcapil office through a special window, which saves time and reduces direct contact with other people. Airin Rachmi Diany, Mayor of South Tangerang, explained that regional development and public services must continue to be carried out in the midst of a pandemic, “I salute the innovations made by the South Tangerang Disdukcapil. I also hope that public services can continue without having to do it in the office.”
Other than that, East Java Police also work with GrabExpress to launch the delivery service online renewal of driving license (SIM) integrated into the application'Base Traffic Semeru' East Java Regional Police. Several police departments in North and South Sumatra also voted GrabExpress for their document delivery. Medan city traffic police also provides driving license (SIM) delivery services directly to residents' homes. This partnership makes it easy for Medan residents who want to extend their validity period or renew their driving license. Meanwhile, as part of the effort Bengkulu Police to improve public services, Bengkulu Police in synergy with Grab launched a delivery service for Police Record Certificates (SKCK) using GrabExpress, the first in the Sumatra region.
Bengkulu Police Chief AKBP Pahala Simanjuntak S.IK, also added, “As the Chief of Police, I would like to thank Grab who have worked with us to launch the SKCK service via Grabexpress. Residents can now process their SKCK without the hassle of coming to the Bengkulu Police. Cooperation with Grab this is our concrete implementation in providing integrated public services. Hopefully it will run smoothly and in the future we can continue to improve our services to the community."
Services GrabExpress can help government agencies fulfill a variety of daily needs beyond delivering important documents. Service Grab including couriers, delivery of food and office stationery, as well as transportation orders can be accessed via Procurement Defense portal from the Government Goods and Services Procurement Policy Agency (LKPP). Service GrabBecause, Grabbicycle, GrabFood, and GrabExpress is all integrated in platform to facilitate government administration. Booking GrabExpress via Web (https://express.grab.com/en/) in a portal format also makes it easy for government employees because they usually use a PC or laptop while working. Delivery service on request (on-demand) offers tracking of important documents online real-time so that the security of document handling is guaranteed. Besides that, features multi-stop GrabExpress whereby a sender can place an order with one collection point and have it shipped to more than one delivery point at a time, creating a service GrabExpress is a more economical and practical option than ordering several shipments separately.
GrabExpress continues to grow and provide VIP services (Very Important Package) for each document delivery by prioritizing safety, security and reliability. Delivery GrabExpress can be tracked using technology Grab in the app to ensure these important documents arrive safely at the intended government office. Every delivery, proof of delivery is automatically given and insured. This ensures that these important and personal documents are handled with care to maintain the safety and security of the documents. In terms of speed, GrabExpress can also deliver important documents in a day. Consumers can choose Instant Delivery where packages can be sent quickly or Delivery Same day (available in Jakarta, Bandung, Surabaya, Medan and Makassar) at a lower cost. These features can provide consumers with a variety of delivery options last mile with different price ranges so they can choose the service that suits their needs and budget.
“Our ongoing partnership with the Indonesian government, which enables us to create efficiency, productivity and ease of mobility for the people, has brought satisfaction in itself. We aim to be the best choice for on-demand delivery services for governments, consumers and online sellers across the archipelago. At the same time, we are also continuing to optimize the revenue opportunities for our Driver Partners, deliveries and merchants.” closed Tyas Widyastuti, Director of 2-Wheels & Logistics, Grab Indonesia.
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