Ivosights Presents Digital Platform for Customer Service
Has three flagship engines for integrated customer service solutions
Currently, when social media has become the most popular medium for consumers to submit complaints, criticism and blasphemy, of course, it becomes important to do so brand keep the good name. Digital media is slowly starting to replace the conventional way customers interact directly with customers brand. Seeing these changes, Ivosights then came to provide comprehensive solutions to companies in Indonesia, with three: engine their mainstay.
To today's media, Ivosights CEO and Co-founder Elga Yulwardian revealed engine owned by Ivosights includes services that are currently most needed by large companies to startups, namely the Digital Monitoring Platform, Social Customer Care Platform, and Automation Social CRM Platform.
"With a solution end-to-end making Ivosights the only local company to provide all three platforms in one suite engine integrated."
Overview of how it works Ivosights similar to Zendesk, which is widely used by e-commerce services and services in the country. In terms of features, Elga emphasized that Zendesk can only respond to comments that are targeted directly at the client's social media account, while for Ivosights all "mentions" on social media can be captured using engine-New.
"Of course the handling and time determined by each company has a different SOP. Ivosights only serves to present automation then directed to related parties in the company," said Elga.
Handling customer service utilizing digital
Learning from the experience of working at Indosat Ooredoo, Elga sees that more and more companies are currently using digital platforms to handle their social media. By utilizing technology, companies can also see consumer behavior and approach it in an appropriate way utilizing channel which exists.
"For example, if a company has a campaign or offer to its customers, it can be done to learn from the habits of these customers. Is it more responsive when offered via Facebook, email or SMS," said Elga.
Previously, many telecommunications companies, e-commerce services and leading companies used call center services to serve customers, now with a variety of service options at Ivosights, everything can be done digitally.
"Not only companies to e-commerce services, local governments and city governments can directly collect data feedback and criticism from the general public using the platform we have," added Elga.
Full features and competitive prices
In terms of price, Ivosights offers competitive and quite affordable prices, all tailored to the needs of each client. This customization option makes it easy for customers to do engagement with customers.
Ivosights, which currently has clients from private companies, startups, e-commerce services to local governments, claims to be able to help brand to monitor any negative sentiment that comes across all social media accounts owned by the company.
"Besides Indosat Ooredoo, our current clients are Elevenia, Bukalapak, Bekraf, and Indolotte which use outsourced customer service," said Elga.
Furthermore, Ivosights' target is to develop services and sharpen existing services. In addition to expanding cooperation with local governments, one of which is the West Java Regional Government, Ivosights is also in the process of extracting newspapers into digital ones that can later be utilized by public relations agencies. Besides inbound services, Ivosights is also planning to present outbound services.
"In the future, it's not just customer service (CS) that is inbound services In the future Ivosights will also provide services outbound yaitu omnisales or direct sales using digital technology," concluded Elga.